Vehicle Recovery FAQ – Ashford & Kent

What areas do you cover?

We are based in Ashford, Kent and cover:

• Ashford

• Canterbury

• Folkestone

• Dover

• Maidstone

• Surrounding areas across Kent and the South East

If you’re unsure, just give us a call — we’ll always try to help.

What types of vehicles do you recover?

We recover a wide range of vehicles, including:

• Cars

• Vans

• Light commercial vehicles

• Electric vehicles

• Prestige and specialist vehicles

If you have something unusual, contact us and we’ll advise.

Are you available 24 hours a day?

Yes — we operate a 24/7 emergency recovery service, 365 days a year.

Breakdowns don’t happen at convenient times, so we make sure we’re always available when you need us.

What should I do if my car breaks down?

First, make sure you are safe:

• Pull over to a safe location if possible

• Turn on your hazard lights

• Exit the vehicle if it’s unsafe to stay inside

Then call us and we’ll guide you through the next steps and arrange recovery.

Can you recover vehicles from difficult locations?

Yes. We have specialist equipment and experience to recover vehicles from:

• Narrow roads

• Car parks

• Off-road locations

• Challenging or restricted access areas

We regularly deal with complex recoveries, so don’t hesitate to call.

Do you offer roadside assistance or just recovery?

We offer both:

• Roadside assistance (if the issue can be resolved safely on site)

• Vehicle recovery (if the vehicle needs transporting)

Our priority is always to get you moving again as quickly as possible.

How much does vehicle recovery cost?

Costs depend on:

• Your location

• The type of vehicle

• The distance involved

• The complexity of the recovery

We always aim to provide clear, fair pricing before any work begins.

Can you recover my vehicle to a garage of my choice?

Yes. We can transport your vehicle to:

• Your home

• A local or specialist garage

• A dealership

We’ll work with you to ensure it goes exactly where it needs to.

Are you insured?

Yes — we are fully insured for vehicle recovery and transportation, giving you complete peace of mind.

Do you work with insurance companies?

We can assist with insurance-related recoveries and provide the information needed to support your claim where required.

How do I contact you?

You can contact us:

• By phone for immediate assistance

• Through our website contact page

For emergencies, we recommend calling directly for the fastest response.